Training

Training Courses

Actionline offers training in a range of topics to enable clients either to undertake research themselves or when contracting out - to ensure research finding can be put to best use and incorporated into the business strategy of the organisation.

Courses can be run remotely at the current time and may have from 1 to 10 participants.

One on one mentoring is also offered - to guide you through a project which you run yourself from beginning to end.

Desk Research

How to use existing sources of information efficiently and effectively

Managing Research Projects

Approach your next research project in a styructured and methgodical manner

Designing Questionnaires

Hints and tips on what makes a good questionnaire for face to face interviews online or for telephone surveys

Running Online Surveys

design and execution of an online survey

Building Personas

Personas are a valuable tool to design websites, services and strategies.

Mapping the Customer Journey

Mapping is helpful to address customers needs and expectations at each stage

Customer Experience

Providing a unique customer experience helps to differentiate your offering

Running a Focus Group

Focus Groups enable detailed discussions around a specific topic